Gear One Automotive Technology

Our Policies
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We strive to provide excellent service to all of our customers. This page should help prevent any misunderstandings about warranty services and other company policies. The information on this page is subject to change at any time.

  • Plastic parts and Rubber hoses: Due to the nature of plastic and rubber parts with environmental factors, we will not be responsible for breakage of plastic/rubber parts. They are designed to snap together and not come apart!!  They can be expensive depending on what you drive.  We will do everything humanly possible to avoid 'unnessary' damage.  It may not be possible to fix your car otherwise.  We will try and call you if we see a problem before it happens.

 

  • Customer-supplied parts: At our discretion, we may install certain customer supplied new and used parts.  However, if the customer fails to give us the right parts, or a bad used part,  even if  it wasn't your fault, there will be a $100 rack fee for each day your car is stuck on a lift.  Generally, we are unable to install customer-supplied parts as wrong parts or bad parts received from a customer tie up our lifts, often for 2-3 days until the right part comes in costing us a great deal of income.   It isn't our fault your parts are wrong or you were sold bad parts.  This does not apply if you buy parts through Gear One. We appreciate your understanding.

 

  • Gas in your car: Please make sure you have some gas in your tank.   There is nothing more frustrating than walking back to the shop after fixing your car and running out of gas on a test drive.  If Gear One Automotive Technology has to put gas in your car, we must charge you shop rate plus the cost of the gas. 

 

Send us email at: gearoneauto@yahoo.com

Gear One Automotive Technology
Vacaville, CA
707-451-3700
Hours: by appoinment only